CLUE HQ IS ALL ABOUT THE QUESTIONS

THE BASICS

What is Clue HQ?

Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to six guests to use team work and initiative to escape within sixty minutes. It’s a real life escape room.

What games are available?

At present, we have 4 games available. For more information about what the game entails, visit our Games page.

What are your opening times?

Advanced online bookings only. Our opening times vary, so we recommend looking at our booking page (and clicking book now). This will give you a live calendar of what is available.

Who's it suitable for?

Friends, family, corporate team building events, nights out – anyone who would like to experience something different! All ages are welcome, though we feel those under 10 may find it too difficult/confusing. Those 10 to 15 must have an adult over the age of 18.

How many people can go in at once?

We recommend 4 people, but we can have groups of 2 to 6. More people doesn’t necessarily mean a faster escape!

Are the games physical?

At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous.

I'm pregnant, can I join in?

Yes! There’s nothing physical, and we can put a chair in the room if you’d like to sit down at any point. Also, you’ll always be able to get out should you need to via the entrance door.

Locked in a room - is it claustrophobic?

No, the rooms themselves do have a bit of space to them. You can exit the room (via the entrance door) at any point with emergency buttons. If it’s too much of a problem, just let us know and we’ll leave the front door unlocked. If you are worried please ensure you let our Games Host know before you enter.

Do you use flashing lights or smoke effects?

Most of our games involve flashing lights and smoke effects. This can include the reception area therefore we advise that you contact us before hand to let us know of any issues. The lights can be turned onto a static mode for your visit, however we cannot guarantee a smoke-free environment due to smoke being used in other games whilst your game is taking place.

Do you cater for guests with disabilities?

Yes, we’ll do everything we can to assist guests with disabilities. We always recommend you get in touch with us via our contact page before booking to discuss. Due to some games having limited space, we’d advise having a slightly smaller team if a wheelchair is being used, but this is up to you. At Clue HQ Birmingham we do have some games on a mezzanine floor which at this time does not have a lift. If the game does take place on this floor, it will be noted in the comments on the games page.

Do you serve alcohol?

No. Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded. This is in the judgement of the Clue HQ team.

BOOKING & GAME EXPERIENCE

How do I book?

All bookings are made online, in advance. It’s a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy. This includes when using gift vouchers from our own or 3rd party sites.

How long should I expect the experience to last?

You’ll receive a short briefing when you first arrive which should last around 15 minutes. The actual game lasts around 60 minutes (depending on how quickly and if you escape). Then the debrief should last around 10 minutes where we’ll take a free group photo.

What time should I arrive on the day?

Our Games Hosts may be occupied with a game session should you arrive too early. Try to aim to arrive 5 minutes before your start time. The door may be locked before this time.

What if I'm running late?

Try to give us a call (our number is in the FAQ section of the Contact page as it is only answered when games are taking place), or e-mail as soon as possible to let us know. Even if you’re running late we sometimes allow you to play with a reduced time limit. It is likely your game time will be reduced if you arrive late. Due to bookings after your timeslot (and the reset time required) if you are more than 20 minutes late your game will be cancelled and you will not be refunded or rescheduled.

GETTING HERE

Where is Clue HQ located?

Clue HQ Birmingham’s full address is Arches 20 & 21, Lionel Street, Snow Hill, Birmingham, B3 1AQ.

The map below shows exactly where we are, and how to get to us.

Clue HQ The Live Escape Game Map of Birmingam

Can I catch the metro to Clue HQ?

Yes. As Clue HQ Birmingham is directly under a railway line/metro line we have fantastic connections. See the map below for the 2 options. You can get the metro to St Paul’s or Snow Hill. When disembarking at Snow Hill be advised there are several exits from the station. You’ll need the exit to Livery Street (then turn right to travel towards Lionel Street).

Clue HQ The Live Escape Game Map of Birmingam

Can I catch the train to Clue HQ?

Yes. As Clue HQ Birmingham is directly under a railway line/metro line we have fantastic connections. See the map below for the 2 options. You can get the metro to St Paul’s or Snow Hill. When disembarking at Snow Hill be advised there are several exits from the station. You’ll need the exit to Livery Street (then turn right to travel towards Lionel Street).

Clue HQ The Live Escape Game Map of Birmingam

Is there somewhere to park the car?

There is plenty of on-street parking outside Clue HQ which is free of charge after 6pm. Please check street signs/pay and display machines for full information.

Clue HQ The Live Escape Game Map of Birmingam

DOCUMENTS

Where can I see a list of your full terms and conditions?

A PDF file of our terms and conditions is available here.

Do you have public liability insurance?

A PDF file of our public liability insurance certificate is available here.

Have you completed a risk assessment?

A PDF file of our risk assessment is available here. If you need to conduct a risk assessment visit before your trip to Clue HQ then please let us know via the contact page

Do you have an access statement?

A PDF file of our access statement is available by clicking here.

Can I see the Privacy Policy?

A PDF file of our privacy policy is available by clicking here.