{"id":40,"date":"2018-12-19T14:10:26","date_gmt":"2018-12-19T14:10:26","guid":{"rendered":"http:\/\/staging.cluehq.co.uk\/glasgow\/?page_id=40"},"modified":"2026-02-13T14:23:58","modified_gmt":"2026-02-13T14:23:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cluehq.co.uk\/birmingham\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
[mk_page_section bg_image=”https:\/\/cluehq.co.uk\/birmingham\/wp-content\/uploads\/sites\/4\/2019\/01\/teamwork-4.png” bg_position=”center center” bg_stretch=”true” bg_gradient=”vertical” video_color_mask=”rgba(0,0,0,0.6)” gr_end=”#1d1d1d” video_opacity=”1″ padding_top=”140″ padding_bottom=”100″ el_class=”hmed2″ sidebar=”sidebar-1″][vc_column][vc_column_text css=”.vc_custom_1750329227633{margin-bottom: 0px !important;}”]\n

FREQUENTLY ASKED QUESTIONS<\/h2>\n[\/vc_column_text][\/vc_column][\/mk_page_section][mk_page_section padding_top=”70″ padding_bottom=”20″ sidebar=”sidebar-1″][vc_column][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1544917339842{margin-bottom: 0px !important;}”]\n

The Basics<\/h4>\n[\/vc_column_text][mk_padding_divider size=”15″][mk_toggle title=”What is Clue HQ?” el_class=”togedit”]Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to six guests to use team work and initiative to escape within sixty minutes. It\u2019s a real life escape room.[\/mk_toggle][mk_toggle title=”What games are available?” el_class=”togedit”]We have a selection of games available. For more information about what each game entails, visit our games<\/a> page.[\/mk_toggle][mk_toggle title=”Are there any age limits?” el_class=”togedit”]Our rooms are suitable for all kinds of groups; friends, family, corporate team building events, birthdays, nights out, stag dos, hen dos \u2013 anyone who would like to experience something different!<\/p>\n

Those over 7 years old are welcome, though we feel under 10s may find it too difficult.<\/p>\n

If the youngest player is 13 or under, a participating adult with them in the room. If the adult is only there to observe they are not required to pay.<\/p>\n

If the youngest player is 14-15, they will need an adult on site but they are not required to enter the room and can wait in reception.<\/p>\n

If the youngest player is 16 or over, no supervising adult is required.[\/mk_toggle][mk_toggle title=”What are your opening times?” el_class=”togedit”]We open for advanced online bookings only. Our opening times vary, so we recommend looking at our book now page<\/a>. This will give you a live calendar of what is available.[\/mk_toggle][mk_toggle title=”How much is it?” el_class=”togedit”]To find out our latest prices, please head here<\/a>.[\/mk_toggle][mk_toggle title=”How many people can go in at once?” el_class=”togedit”]We recommend 4 people, but most rooms can have groups of 2 to 7. More people doesn\u2019t necessarily mean a faster escape![\/mk_toggle][mk_toggle title=”Will it just be my group or will we be with others?” el_class=”togedit”]Your game only takes place with your team – you won’t have players you don’t know in your game. We do start multiple games at the same time, therefore other groups may be waiting in the reception areas waiting to start their own game.[\/mk_toggle][mk_toggle title=”Are the games physical?” el_class=”togedit”]At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous. In some games, you need to be able to walk up and down steps or crawl. Click on ‘health’ on the escape games<\/a> page for further information.[\/mk_toggle][mk_toggle title=”I’m pregnant, can I join in?” el_class=”togedit”]Yes, in most games! There\u2019s nothing too physical and, at your request, we can put a chair in the room if you\u2019d like to sit down at any point. Also, you\u2019ll be able to leave via the entrance door at any time. Please ensure you check the ‘health’ section on the escape games<\/a> page which will have more information regarding the physical ability required for each game.[\/mk_toggle][mk_toggle title=”Locked in a room – is it claustrophobic?” el_class=”togedit”]It’s not common for guests to leave due to claustrophobia as the games themselves do have a bit of space to them. You can, however, exit the room (via the entrance door) at any point if you need to. If you are worried please ensure you let our Games Host know before you enter and we’ll ensure you’re comfortable during your visit.[\/mk_toggle][mk_toggle title=”Do you serve food\/drinks\/alcohol?” el_class=”togedit”]We currently offer a limited selection of drinks and snacks for purchase during certain time periods – opening times vary. If you arrive for your game under the influence of an excessive amount of alcohol or any other substances, or you are deemed unfit to play due to safety concerns, you will not be admitted or refunded.[\/mk_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1544917346582{margin-bottom: 0px !important;}”]\n

BOOKING & GAME EXPERIENCE<\/h4>\n[\/vc_column_text][mk_padding_divider size=”15″][mk_toggle title=”How do I book?” el_class=”togedit”]Simply click the big yellow Book Online<\/a> button at the top of the page! All bookings are made online, in advance. It\u2019s a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy. This includes when using gift vouchers from our own or 3rd party sites.[\/mk_toggle][mk_toggle title=”I have more than 6\/7 players. How do I book?” el_class=”togedit”]For larger groups, you’ll need to split between multiple rooms as our maximum capacity for most rooms is 7 players. All of our timeslots start together so you’ll usually be able to start your sessions at the same time (subject to availability).<\/p>\n

The booking process is the same for one or more sessions and you can book through our booking page<\/a>. Once you’ve added your first booking to the basket, you’ll be given the option to add another.[\/mk_toggle][mk_toggle title=”How long should I expect the experience to last?” el_class=”togedit”]You\u2019ll receive a short briefing when you first arrive which should last around 5 to 10 minutes. The actual game lasts around 60 minutes (depending on how quickly and if you escape). Then the debrief should last around 10 minutes where we\u2019ll take a free group photo.[\/mk_toggle][mk_toggle title=”What time should I arrive on the day?” el_class=”togedit”]Our Games Hosts may be occupied with a game session should you arrive too early. Try to aim to arrive 5 minutes before your start time.[\/mk_toggle][mk_toggle title=”What if I’m running late?” el_class=”togedit”]Try to give us a call (see here for our contact information)<\/a>, or e-mail as soon as possible to let us know. Even if you\u2019re running late we sometimes allow you to play with a reduced time limit. It is likely your game time will be reduced if you arrive late. Due to bookings after your time slot (and the reset time required) if you are more than 15 minutes late your game will be cancelled and you will not be refunded or rescheduled.[\/mk_toggle][vc_column_text css=”.vc_custom_1544917355303{margin-bottom: 0px !important;}”]\n

GETTING HERE<\/h4>\n[\/vc_column_text][mk_padding_divider size=”15″][mk_toggle title=”Where is Clue HQ located?” el_class=”togedit”]We are located in Arches 20 & 21 Lionel Street, Birmingham, B3 1AG.<\/p>\n

We are underneath Snow Hill Metro Station, and a 5 minute walk from Snow Hill Train Station.[\/mk_toggle][mk_toggle title=”Is there somewhere to park the car?” el_class=”togedit”]There are a limited number of pay and display spots on Lionel Street (please check the signage!). Parking is also free of charge in the bays of Lionel Street after 6pm and on Sundays. The closest car parks are on Hospital Street (B19 3PY) and Henrietta Street (JustPark – B19 3PS).[\/mk_toggle][vc_column_text css=”.vc_custom_1544917362040{margin-bottom: 0px !important;}”]\n

DOCUMENTS<\/h4>\n[\/vc_column_text][mk_padding_divider size=”15″][mk_toggle title=”Do you have an access statement?” el_class=”togedit”]Yes, we do. You can find it here: Clue HQ Birmingham Access Statement.<\/a>[\/mk_toggle][mk_toggle title=”Where can I see a list of your full terms and conditions?” el_class=”togedit”]You can find our full terms and conditions here<\/a>.<\/p>\n

 [\/mk_toggle][mk_toggle title=”Do you have public liability insurance?” el_class=”togedit”]We do, please contact us<\/a> and we can send this over.[\/mk_toggle][mk_toggle title=”Have you completed a risk assessment?” el_class=”togedit”]A PDF file of our risk assessment is available. Please contact us<\/a>, and we’ll send it over to you.[\/mk_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section][mk_page_section bg_image=”https:\/\/cluehq.co.uk\/birmingham\/wp-content\/uploads\/sites\/4\/2018\/12\/grouphold.png” attachment=”fixed” bg_position=”center center” bg_stretch=”true” video_color_mask=”rgba(0,0,0,0.65)” video_opacity=”1″ js_vertical_centered=”true” padding_top=”90″ padding_bottom=”90″ sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”5″][vc_column_text css=”.vc_custom_1544917789900{margin-bottom: 0px !important;}”]\n

LET\u2019S GET THIS CHALLENGE BOOKED!<\/h3>\n[\/vc_column_text][mk_padding_divider size=”5″][vc_row_inner is_fullwidth_content=”false” animation=”fade-in”][vc_column_inner width=”1\/3″][vc_single_image image=”787″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1548967120196{margin-bottom: 0px !important;}”]\n

“What a brilliant night, 24 family members from 13 to 77 all had a fantastic time. The hosts were great, ours was Ashley who was ace, she was really passionate and excited for us which added to the experience. Clue HQ have 24 new fans all ready to rebook and try other rooms. I would 100% recommend this to anyone.”<\/em><\/p>\n

Rachel S – TripAdvisor<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”792″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1548967231115{margin-bottom: 0px !important;}”]\n

“We’ve successfully escaped 3 games now and throughly looking forward to doing another one. So much fun and a great way to spend an hour!”<\/em><\/p>\n

Amy Birkett – Facebook<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”794″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1548982293636{margin-bottom: 0px !important;}”]\n

“Been to Clue HQ several times over last couple of years. Staff are great and rooms are really challenging. Works well with different ages and genders too, so a great option and great team building.”<\/em><\/p>\n

Wing Chan – Google Reviews<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” border_width=”2″ el_width=”10″ accent_color=”rgba(255,255,255,0.5)”][vc_row_inner][vc_column_inner][mk_button dimension=”savvy” corner_style=”full_rounded” size=”large” url=”book-online” align=”center” outline_skin=”custom” outline_active_color=”#ffd304″ outline_active_text_color=”#ffd304″ outline_hover_bg_color=”#ffd304″ outline_hover_color=”#0a0a0a”]BOOK YOUR ROOM[\/mk_button][mk_padding_divider size=”5″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

[mk_page_section bg_image=”https:\/\/cluehq.co.uk\/birmingham\/wp-content\/uploads\/sites\/4\/2019\/01\/teamwork-4.png” bg_position=”center center” bg_stretch=”true” bg_gradient=”vertical” video_color_mask=”rgba(0,0,0,0.6)” gr_end=”#1d1d1d” video_opacity=”1″ padding_top=”140″ padding_bottom=”100″ el_class=”hmed2″ sidebar=”sidebar-1″][vc_column][vc_column_text css=”.vc_custom_1750329227633{margin-bottom: 0px !important;}”] FREQUENTLY ASKED QUESTIONS [\/vc_column_text][\/vc_column][\/mk_page_section][mk_page_section padding_top=”70″ padding_bottom=”20″ sidebar=”sidebar-1″][vc_column][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1544917339842{margin-bottom: 0px !important;}”] The Basics [\/vc_column_text][mk_padding_divider size=”15″][mk_toggle title=”What is Clue HQ?” el_class=”togedit”]Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-40","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Clue HQ Birmingham | The Live Escape Game<\/title>\n<meta name=\"description\" content=\"Have a question about one of our games, booking or general enquiry? 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