CLUE HQ IS ALL ABOUT THE QUESTIONS

THE BASICS

What is Clue HQ?

Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to six guests to use team work and initiative to escape within sixty minutes. It’s a real life escape room.

What games are available?

At present, we have 3 games available. If your a beginner we recommend you start with Detonation then try the other two games. For more information about what the game entails, visit our Games page.

What are your opening times?

Advanced online bookings only. Our opening times vary, so we recommend looking at our booking page (and clicking book now). This will give you a live calendar of what is available. We are open Tuesday and Wednesday 10.30am – 18.30pm and Thursday to Sunday 10.30am – 22.30pm. We are closed on Mondays.

Who's it suitable for?

Friends, family, stags and hen do’s, corporate team building events, nights out – anyone who would like to experience something different and previously unseen in the north west! All ages are welcome, though we feel those under 10 may find it too difficult/confusiong. Those 10 to 15 must have an adult over the age of 18.

How many people can go in at once?

We can have up to 6 people in any 1 game and up to 24 people across all 3 games. 2 people can attempt the games but for Quarantined we need a minimum of 3 people as you get split up into 3 smaller teams but you will hear and see each other and will need to work with each other in order to escape. If you have any questions about the size of your group give us a ring on 01253 767279 or send us an email to blackpool@cluehq.co.uk

Are the games physical?

At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous.

I'm pregnant, can I join in?

Yes! There’s nothing physical, and we can put a chair in the room if you’d like to sit down at any point. Also, you’ll have a key to get out should you need to via the entrance door.

Locked in a room - is it claustrophobic?

No, the room itself does have a bit of space to it. You can exit the room (via the entrance door) at any point as a safety key is provided. If it’s too much of a problem, just let us know and we’ll leave the front door unlocked. If you are worried please ensure you let our Games Host know before you enter.

Do you cater for guests with disabilities?

Yes, we’ll do everything we can to assist guests with disabilities. We always recommend you get in touch with us via our contact page before booking to discuss.

Do you serve alcohol?

No. Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded. This is in the judgement of the Clue HQ team.

BOOKING & GAME EXPERIENCE

How do I book?

All bookings are made online, in advance. It’s a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy. This includes when using gift vouchers from our own or 3rd party sites.

How long should I expect the experience to last?

You’ll receive a short briefing when you first arrive which should last around 15 minutes. The actual game lasts around 60 minutes (depending on if you escape and how quickly you escape). Then the debrief should last around 10 minutes where we’ll take a free group photo which will be uploaded to our Facebook page.

What time should I arrive on the day?

Please try and arrived for the time you have booked for. Our Games Hosts may be occupied with a game session should you arrive too early. Try to aim to arrive 5 minutes before your start time but there will be a short wait outside.

What if I'm running late?

Try to give us a call on 01253 767279 or e-mail us on blackpool@cluehq.co.uk as soon as possible to let us know. Even if you’re running late we sometimes allow you to play with a reduced time limit. It is likely your game time will be reduced if you arrive late. Due to bookings after your timeslot (and the reset time required) if you are more than 20 minutes late your game will be cancelled and you will not be refunded or rescheduled.

GETTING HERE

Where is Clue HQ located?

Clue HQ is located in Blackpool. More specifically, we’re located at Whyndyke Farm, Preston New Road, Blackpool, FY4 4XQ. Follow the signs for Clue HQ Blackpool on google maps.
We are situated just off Junction 4 of the M55 roundabout. If arriving from the motorway then take the Junction 4 exit and proceed to the roundabout, take the 3rd exit onto Preston New Rd (A583) – we are located just on the right hand side just before the petrol station. Follow the farm road until you see the buildings. We are located in the farm yard.

Can I catch the bus to Clue HQ?

Yes, the nearest Bus Stops to Clue HQ Blackpool is Mereside Tesco, or The Harbour on Preston New Road. You can view all routes at Blackpool Transport

Can I catch the train to Clue HQ?

Yes, Blackpool has two train stations, Blackpool North which is located 3.8 miles away and Blackpool South which is 3.5 miles away from Clue HQ.

Is there somewhere to park the car?

Clue HQ Blackpool is located at Whyndyke Farm which offers free onsite parking for up to 200 cars at any one time.

DOCUMENTS

Where can I see a list of your full terms and conditions?

A PDF file of our terms and conditions is available here.

Do you have public liability insurance?

A PDF file of our public liability insurance certificate is available here.

Have you completed a risk assessment?

A PDF file of our risk assessment is available here. If you need to conduct a risk assessment visit before your trip to Clue HQ then please let us know via the contact page

Do you have an access statement?

A PDF file of our access statement is available by clicking here.