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Positions we’re currently looking to
fill with top secret agents…

Positions we have available:

We do not currently have any vacancies

Games Host

About the Role…

A games host looks after our guests from the moment they arrive on site to when they have completed their game. You will observe their game through CCTV and help them throughout with hints and additional clues. We are looking for someone who can help bring the story of each of our games to life. You will need to be confident and comfortable speaking and presenting to small groups of people. Although this is not a ‘performance’ role, explaining the rules, story and what to do will have theatrical elements to them. The candidates will need to work well on their own initiative and be available at relatively short notice. A good understanding of technology, in particular computer use, is crucial. Due to the late finishing times, having your own transport will be a bonus. Candidates should be comfortable talking/presenting to groups of up to 30 people.

 

Key Responsibilities…

  • Welcoming guests to Clue HQ, ensuring every guest receives a truly unique experience
  • Briefing guests on our rules prior to the game in an entertaining manner (slightly theatrical)
  • Observing the guests through the use of CCTV for the 60 minute game and communicating via computer screens
  • Taking photographs after the game has ended
  • ‘Resetting’ games and ensuring all props are in the correct place
  • Ensuring games and any guest spaces are clean and tidy

 

Rate of Pay…

The role of Games Host is a zero-hours position paid at £8.50 p/h

Time to apply?

Applications can now be done online. You can also attach a CV.

Applications may close at any time once a suitable candidate has been found.

Ambassador & Games Host

About the Role…

A games host looks after our guests from the moment they arrive on site to when they have completed their game. You will observe their game through CCTV and help them throughout with hints and additional clues. Being a games host means you’ll look after any areas that our guests see – which will include cleaning and tidying our reception areas, as well as inside the games.

With the added Ambassador role, you’ll be asked to attend additional Clue HQ training courses and then deliver these on site as and when required with new team members. You’ll also be responsible for ensuring their standard is maintained both in the short and long term.

In this position the candidate will perform as the ultimate Games Host whilst also delivering fantastic training to our amazing team. Our standards are high, so having that attention to detail is really important to us. We are looking for someone who can help bring the story of each of our games to life. You will need to be confident and comfortable speaking and presenting to small groups of people. Although this is not a ‘performance’ role, explaining the rules, story and what to do, will have theatrical elements to them. The candidates will need to work on their own initiative well and be available at relatively short notice. A good understanding of technology in particular IT use is crucial. Due to the late finishing times, having your own transport will be a bonus. Candidates should be comfortable talking/presenting to groups of up to 30 people and being able build rapport quickly when our guests arrive. Our team will be looking to you for assistance, guidance, and further training when necessary – the right candidate should be approachable and be willing to learn (or already know) principles of training.

 

Key Responsibilities…

  • Training our team members when they are new to Clue HQ, or when new games open on site
  • Be a star player with regards to standards on site, ensuring every box is ticked
  • Create game manuals, to be used by team members to ensure smooth game running
  • Learn technically how our games work and provide fixes when necessary
  • To deputise on occasion when a Team Coach or Operations Manager is unavailable
  • To audit and review team members on a timely basis, and report findings back to management on areas of improvement
  • Welcome guests to Clue HQ, ensuring every guest receive a truly unique experience
  • Brief guests on our rules whilst inside the game in an entertaining manner
  • Chat to the guests on arrival, getting to know them and how experienced they are
  • Observing and listening to the guests via CCTV and audio
  • Providing assistance when the guests want it
  • Using our top-secret software in order to send guests clues (your typing should be top-notch)
  • Communicating with the Guest Services team and management about guest enquiries (phone or otherwise)
  • Complete repair work inside the games if necessary
  • Taking fantastic photos for the team after they’ve played
  • ‘Resetting’ games and ensuring all props are in the correct place, and filling in paperwork as part of a double check
  • Cleaning inside the games, reception, and toilet areas
  • Other reasonable tasks may be asked by a Team Coach or Operations Manager

Key Skills…

  • Able to type to a reasonable speed and accuracy
  • Ability to think on your feet if things don’t quite go to plan
  • Have the attention to detail to ensure our rooms are in tip-top condition for guests
  • Be approachable and likeable – otherwise our fabulous guests won’t want to get to know you
  • Be outgoing or loud! Our guests love having a chat when they first arrive, and after the game
  • Be a great leader by working with the team
  • Understanding good training techniques

Expected Experience & Qualifications…

  • Any experience working with guests or customers
  • Any previous experience training team members is a bonus

 

Rate of Pay…

The role of Ambassador & Games Host is a zero-hours contract paid at £8.70 p/h

Time to apply?

Applications can now be done online. You can also attach a CV.

Applications may close at any time once a suitable candidate has been found.

Operations Manager – Warrington & Manchester

About the Role…

Clue HQ is one of the biggest escape game brands within the UK. This role is located at our Clue HQ Warrington & Manchester location. Clue HQ is expanding rapidly, and the new Operations Manager would play a key part in the expansion, which would include being hands-on with new game designs as well as managing the day to day operations of the site.

We strive to be the best in the business and are constantly looking at ways in which to improve our operations and heighten guest satisfaction levels, from analysing our welcoming speeches to adding new and exciting puzzles to already existing games.

The role will be responsible for looking after up to 20-30 team members at any one time, with the assistance of on-site Ambassadors. The Operations Manager’s position is to ensure the site continues to evolve and that our high standards are continually met. These KPIs also form part of regular and varied incentive schemes.

Clue HQ is a micro-management-free-zone! It would be expected for the manager of the site to distribute their time efficiently between the day to day operation and paperwork, to the maintenance of the games, to the exciting new and top secret projects.

Liaising with outside organisations from the not-so-thrilling council to the interesting graffiti artists – the position never has 2 days the same.

It is a high-pressure position, with guests arriving every couple of hours. However we try to have a relaxed atmosphere and create a great working environment for the team.

Our busiest times are in the evenings and weekends. It would be expected for the Operations Manager to be on site during these periods.

Clue HQ are on the hunt for a stand out individual up for the daily challenging of managing of our busiest locations. The right candidate should be confident and well presented in front of our fantastic guests. Previous experience in leading a team is an advantage. No previous escape game knowledge is required, but would be a bonus. Although not a ‘performance’ role, candidates should be more than happy talking and presenting to groups of up to 30 people.

Key Responsibilities…

  • Managing recruitment to ensure full availability at all times
  • Driving the team to induce social media interaction
  • Day to day managing of the site, including maintenance of the games
  • Running games on occasions when required
  • Answering emails, phone calls, social media enquiries, and managing bookings
  • Investigating new possible sales leads and ways in which we could advance or grow the location
  • Working to budgets, and completing payroll when necessary
  • Ensuring the site complies to all health and safety objectives including fire safety checks and building regulations
  • Create and maintain a fantastic working environment for our team
  • Complete staff rotas and ensure it is communicated effectively
  • Co-ordinate with staff and other site management teams via the team online messenger
  • Ensure the high standards of site cleanliness are upheld at all times
  • Actively communicate with potential corporate market clients
  • Complete daily site and safety checks
  • Induct new team members and ensure training documentation is fully completed
  • Carry out training with new team members to the standard setup in training manuals
  • Schedule and complete staff appraisals
  • Liaise with outside organisations such as sign companies, councils, utilities, when necessary
  • To lead and manage the Guest Services team as part of the Warrington & Manchester teams
  • Communicate daily with the Managing Director
  • Managing budgets
  • Sales driven and abilities of analysing methods to hit targets
  • Being able to adapt to a flexible working week
  • Fantastic guest service and understanding of a great experience
  • Time and resource management
  • Attention to detail
  • Handyman skills to assist when maintaining games
  • Ability to work with IT (limited knowledge acceptable)
  • The ability to problem solve in high pressure situations
  • Working with other business and organisations
  • Project management experience
  • Great interpersonal skills with good ability to communicate effectively

Requirements…

We are looking for someone with at least 1 year’s Management experience, and 1 year’s experience working in the leisure industry, directly with the general public.

Rate of Pay…

The role of Operations Manager requires 42 hours per week, with a salary of £20,000.

Time to apply?

Applications can now be done online. You can also attach a CV.

Applications may close at any time once a suitable candidate has been found.