CLUE HQ IS ALL ABOUT THE QUESTIONS

THE BASICS

What is Clue HQ?

Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to six guests to use team work and initiative to escape within sixty minutes. It’s a real life escape room.

What games are available?

At present, we have 2 games available (with more on the way). For more information about what the game entails, visit our Games page.

What are your opening times?

Advanced online bookings only. Our opening times vary, so we recommend looking at our booking page (and clicking book now). This will give you a live calendar of what is available.

Who's it suitable for?

Friends, family, corporate team building events, nights out – anyone who would like to experience something different and previously unseen in the north west! All ages are welcome, though we feel those under 10 may find it too difficult/confusing. Those 10 to 15 must have an adult over the age of 18.

How many people can go in at once?

We recommend 4 people, but we can have groups of 2 to 6. More people doesn’t necessarily mean a faster escape! Each game may have different rules as to how many players can take part.

Are the games physical?

At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous.

I'm pregnant, can I join in?

Yes! There’s nothing physical, and we can put a chair in the room if you’d like to sit down at any point. Also, you’ll have a key to get out should you need to via the entrance door.

Locked in a room - is it claustrophobic?

No, the room itself does have a bit of space to it. You can exit the room (via the entrance door) at any point as a safety key is provided. If it’s too much of a problem, just let us know and we’ll leave the front door unlocked. If you are worried please ensure you let our Games Host know before you enter.

Do you cater for guests with disabilities?

Yes, we’ll do everything we can to assist guests with disabilities. We always recommend you get in touch with us via our contact page before booking to discuss.  If you are unable to do this please make this known to the games host on arrival. This will not affect the rest of the game.

Do you serve alcohol?

No. Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded. This is in the judgement of the Clue HQ team.

BOOKING & GAME EXPERIENCE

How do I book?

All bookings are made online, in advance. It’s a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy. This includes when using gift vouchers from our own or 3rd party sites.

How long should I expect the experience to last?

You’ll receive a short briefing when you first arrive which should last around 15 minutes. The actual game lasts around 60 minutes (depending on how quickly and if you escape). Then the debrief should last around 10 minutes where we’ll take a free group photo.

What time should I arrive on the day?

Our Games Hosts may be occupied with a game session should you arrive too early. Try to aim to arrive 5 minutes before your start time.

What if I'm running late?

Try to give us a call (our number is in the FAQ section of the Contact page as it is only answered when games are taking place), or e-mail as soon as possible to let us know. Even if you’re running late we sometimes allow you to play with a reduced time limit. It is likely your game time will be reduced if you arrive late. Due to bookings after your timeslot (and the reset time required) if you are more than 20 minutes late your game will be cancelled and you will not be refunded or rescheduled.

GETTING HERE

Where is Clue HQ located?

Clue HQ is located in Manchester. More specifically, we’re located at Arch 4, Sheffield Street, Manchester, M1 2ND

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Can I catch the bus to Clue HQ?

Yes, in fact, we’re in a prime location for those using a bus to get to us. We are located underneath Manchester Piccadilly train station – so just hop on any bus heading there and you’ll be nearby. You don’t want to fail at the first hurdle, so check out the map. Here’s a tip, ‘screenshot’ the map on your phone so you can view the map without needing to connect to any internet.

Can I catch the train to Clue HQ?

Yes, and you’ll actually arrive before you arrive. You’ll be right on top of us in fact, literally! We’re situated underneath Manchester Piccadilly station, so if your visiting us from the nearby towns and cities of Liverpool, Warrington, Bolton, then the train is a great option. Have a look at this map which shows just how close we are to Piccadilly.

Is there somewhere to park the car?

There is nearby parking, but we do not have parking of our own. Spaces directly outside of Clue HQ are very limited. Those who require assistance with mobility may want to contact us for further information. There are two nearby car parks (shown on the map), both have a charge of around £3-£6 for all day.

DOCUMENTS

Where can I see a list of your full terms and conditions?

A PDF file of our terms and conditions is available here.

Do you have public liability insurance?

A PDF file of our public liability insurance certificate is available here.

Have you completed a risk assessment?

A PDF file of our risk assessment is available here. If you need to conduct a risk assessment visit before your trip to Clue HQ then please let us know via the contact page

Do you have an access statement?

A PDF file of our access statement is available by clicking here.

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