The bigger device the better. We recommend a laptop, tablet, or PC. Unfortunately, mobile phones are not recommended for this game.

We recommend using the latest versions of Google Chrome on Windows/Android as web browser, or Safari on iOS. This is due to older browsers not supporting some of the functions inside the game, which may make it harder to navigate.

Grab some pen and paper to help you jot notes down and solve puzzles.

Setup your video call and ensure everyone is logged in before you start the game!

Just click the link in your voucher – all the players in your game should use the same link.

Our guidence is that the game is suitable for those 10 and above, with adult supervision to assist with some of the harder puzzles. There is no graphic/adult content in the game.

If you have any questions prior to playing, we highly recommend getting in touch prior to purchasing in order for us to give you the best advice.

Inside the game there is:-
– The use of flashing lights within videos
– Audio only puzzles (headphone use is advised but not essential)
– Colour puzzles

All hints for the game can be found inside the game – press the ? icon. No live support is offered via Facebook Messenger. You can email our team at info@cluehq.co.uk for any booking issues.

After you order, you’ll recieve a PDF voucher via email with your link inside. Click the link, start your game.

Always check your junk folder for the PDF, as they do sometimes creep into there.

Whilst Trapped On a Train follows a similar theme to our real life escape game in Warrington, we have a brand new set of puzzles and codes in this game. Even our games hosts who have tested the game agree its completely different!

‘The Game’ references the game or service from Clue HQ, provided through the Telescape platform. This is known and sold as ‘Trapped on a Train’.

1.0 Terms of Use

• 1.1. All persons participating in The Game and engaging in use of the Clue HQ & Telescape website or the app are admitted subject to the following terms.
• 1.2. Any persons not complying with these terms may have their game cancelled, without refund.
• 1.3. Tickets are priced per group. There are no single or adult/child tickets available.
• 1.4. Anyone purchasing a game through the Clue HQ website or through a partner retailer must be over the age of 18. Those aged 10 and over may participate in games operated by Clue HQ. Under 10s can play the with an adult over the age of 18, however, the games are not designed for this age group.
• 1.5. Clue HQ may, without prior notice and without refund or compensation change the operating hours of games due technical reasons, or any other reason, at short notice.
• 1.6. Technical devices are required in order to use service provided by Clue HQ. It’s the responsibility of the player to ensure their device is able to run the game. If they are unsure, they should contact Clue HQ before purchasing.
• 1.7. Clue HQ reserves the right to amend or alter the terms of participation at any time without reason or prior notice.

2.0 Conditions of Online Sales

• 2.1. Ticket purchaser is agreeing to inform all in their party about the following terms and rules.
• 2.2. It is not the responsibility of Clue HQ to inform the rest of your party about the following terms and rules.
• 2.3. Your e-mail address may be used for promotional e-mails from Clue HQ in accordance with our privacy policy. You can be removed from this mailing list at any time by emailing the company. You will be contacted regarding your booking automatically, however you will only receive marketing emails should you be opted in.

3.0 Summary of Conditions of Sale

• 3.1. Tickets are NON TRANSFERABLE for any reason once booked, subject to listed exceptions during the point of sale.
• 3.2. Tickets are NON REFUNDABLE for any reason, subject to listed exceptions during the point of sale.
• 3.3. You have warned all the members of the group you are booking for that all team members can play via their compatible device and the requirements.
• 3.4. Clue HQ accept no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from participating in a Clue HQ event.
• 3.5. Your ticket remains property of Clue HQ and can be revoked with or without refund at any point, for any reason. It cannot be resold.
• 3.6. Once a purchase is made it cannot be cancelled.
• 3.8. Terms and Conditions are applicable for all tickets for Clue HQ, including those purchased in person or over the telephone.

4.0 Full Terms & Conditions of Sale

• 4.1. Please read these carefully, making a purchase from this site indicates that you accept these terms.
• 4.2. Pre-bookings are accepted through the website, then payment is made.
• 4.3. All payments must be made in full before the event. Failure to pay will mean that your game will be cancelled.
• 4.4. Payments are to be made using Braintree Payments or Stripe (our payment processors). No account is required.
• 4.5. Cancellations due to technical issues may occur. Where reasonable, we will reschedule events for free for all affected players. This will remain the decision of Clue HQ and their decision is final. This does not include devices not being able to be used from the player side.
• 4.6. All players need a valid internet connection. Playing over mobile data is possible but not recommended due to the amount of data used. Data rates with network providers may apply.
• 4.7. Although we advise using remote conferencing software to communicate between teams, we cannot be held responsible if this 3^rd party software does not work as expected. No refunds can be given due to this failure.
• 4.8. There is no time restrictions on games being played. The game will be live until at least the end of 2021.
• 4.9. Clue HQ reserve the right to cancel the event at short notice or during due to technical issues that are the responsibility of the event organisers. Clue HQ will provide an alternative date or refund at it’s discretion, depending on the level of interruption. This does not include individual device compatibility.

5.0. Ticket Terms and Conditions

• 5.1. This ticket is issued subject to these terms and conditions.
• 5.2. Mistakes cannot be rectified unless we are contacted within 24 hours of the order time.
• 5.3. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation.
• 5.4. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event. Cancellation of events will be stated clearly on our websites. Where possible, an attempt to contact the ticket holder/guest will be made.
• 5.5. The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organiser or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.
• 5.6. We regret that tickets cannot be exchanged or refunded after purchase. The Management cannot be held responsible for any tickets which are lost or stolen. Clue HQ reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.
• 5.7. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
• 5.10. All of these terms and conditions are governed by English Law.
• 5.12. Breach of any of these conditions or any unacceptable behaviour will result in the cancellation of the ticket holder’s game.
• 5.13. Tickets may be restricted to a maximum number per person, as indicated on the ordering system. We reserve the right to cancel tickets purchased in excess of this number.

At the moment our responses are email only. Please use the form below to get intouch with our online team.