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Positions we’re currently looking to
fill with top secret agents…

Positions we have available:

Games Host

Games Host

About the Role…

A games host looks after our guests from the moment they arrive on site to when they have completed their game. You will observe their game through CCTV and help them throughout with hints and additional clues. We are looking for someone who can help bring the story of each of our games to life. You will need to be confident and comfortable speaking and presenting to small groups of people. Although this is not a ‘performance’ role, explaining the rules, story and what to do will have theatrical elements to them. The candidates will need to work well on their own initiative and be available at relatively short notice. A good understanding of technology, in particular computer use, is crucial. Due to the late finishing times, having your own transport will be a bonus. Candidates should be comfortable talking/presenting to groups of up to 30 people.

 

Key Responsibilities…

  • Welcoming guests to Clue HQ, ensuring every guest receives a truly unique experience
  • Briefing guests on our rules whilst inside the game in an entertaining manner (slightly theatrical)
  • Observing the guests through the use of CCTV for the 60 minute game and communicating on 2 way radio
  • Responding to online and phone bookings
  • Responding to guest enquiries via e-mail
  • Taking photographs after the game has ended
  • ‘Resetting’ games and ensuring all props are in the correct place

 

Rate of Pay…

The role of Games Host is a part time position paid at £8.50 p/h

Time to apply?

Applications can now be done online. You can also attach a CV.

Applications may close at any time once a suitable candidate has been found.

Ambassador & Games Host

About the Role…

A games host looks after our guests from the moment they arrive on site to when they have completed their game. You will observe their game through CCTV and help them throughout with hints and additional clues. Being a games host means you’ll look after any areas that our guests see – which will include cleaning and tidying our reception areas, as well as inside the games.

With the added Ambassador role, you’ll be asked to attend additional Clue HQ training courses and then deliver these on site as and when required with new team members. You’ll also be responsible for ensuring their standard is maintained both in the short and long term.

In this position the candidate will perform as the ultimate Games Host whilst also delivering fantastic training to our amazing team. Our standards are high, so having that attention to detail is really important to us. We are looking for someone who can help bring the story of each of our games to life. You will need to be confident and comfortable speaking and presenting to small groups of people. Although this is not a ‘performance’ role, explaining the rules, story and what to do, will have theatrical elements to them. The candidates will need to work on their own initiative well and be available at relatively short notice. A good understanding of technology in particular IT use is crucial. Due to the late finishing times, having your own transport will be a bonus. Candidates should be comfortable talking/presenting to groups of up to 30 people and being able build rapport quickly when our guests arrive. Our team will be looking to you for assistance, guidance, and further training when necessary – the right candidate should be approachable and be willing to learn (or already know) principles of training.

 

Key Responsibilities…

  • Training our team members when they are new to Clue HQ, or when new games open on site
  • Be a star player with regards to standards on site, ensuring every box is ticked
  • Create game manuals, to be used by team members to ensure smooth game running
  • Learn technically how our games work and provide fixes when necessary
  • To deputise on occasion when a Team Coach or Operations Manager is unavailable
  • To audit and review team members on a timely basis, and report findings back to management on areas of improvement
  • Welcome guests to Clue HQ, ensuring every guest receive a truly unique experience
  • Brief guests on our rules whilst inside the game in an entertaining manner
  • Chat to the guests on arrival, getting to know them and how experienced they are
  • Observing and listening to the guests via CCTV and audio
  • Providing assistance when the guests want it
  • Using our top-secret software in order to send guests clues (your typing should be top-notch)
  • Communicating with the Guest Services team and management about guest enquiries (phone or otherwise)
  • Complete repair work inside the games if necessary
  • Taking fantastic photos for the team after they’ve played
  • ‘Resetting’ games and ensuring all props are in the correct place, and filling in paperwork as part of a double check
  • Cleaning inside the games, reception, and toilet areas
  • Other reasonable tasks may be asked by a Team Coach or Operations Manager

Key Skills…

  • Able to type to a reasonable speed and accuracy
  • Ability to think on your feet if things don’t quite go to plan
  • Have the attention to detail to ensure our rooms are in tip-top condition for guests
  • Be approachable and likeable – otherwise our fabulous guests won’t want to get to know you
  • Be outgoing or loud! Our guests love having a chat when they first arrive, and after the game
  • Be a great leader by working with the team
  • Understanding good training techniques

Expected Experience & Qualifications…

  • Any experience working with guests or customers
  • Any previous experience training team members is a bonus

 

Rate of Pay…

The role of Ambassador & Games Host is a zero-hours contract paid at £8.70 p/h

Time to apply?

Applications can now be done online. You can also attach a CV.

Applications may close at any time once a suitable candidate has been found.