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Playing it safe during Coronavirus

This information was last updated on the 7th August 2020
Please contact the location before travelling or booking if you have any concerns

Here are just some of the things we’re doing to ensure a safe visit to Clue HQ.
It’s important to read them prior to booking, as we are operating stricly within these guidelines for the safety of you, other players, and our team.

Please note: As all of our locations are unique, slight differences in operations will be be in place to best suit that specific location. Please see individual location websites for additional restrictions on bookings.

Please note: As all of our locations are unique, slight differences in operations will be be in place to best suit that specific location. Please see individual location websites for additional restrictions on bookings.

1household

Each game is open to up to 2 households/bubbles as part of the same team.

facemasks

Face coverings must be worn by our team members and playing guests. Where a team member or guest cannot use a face covering due to breathing difficulties, they are advised to use a visor type covering instead. These must be worn for the entire visit to Clue HQ. On the 8th August 2020 this became law for guests. Some exclusions apply. See here for details.

bookinadavance

All groups are required to book in advance and only arrive exactly at the start time. All payments for the games should be settled online or over the phone prior to your visit. If payments are required, please use contactless if possible.

bluebar

On all of our specific location websites, take a look at the blue bar on the homepage. This will have any other specific information you need to know when visiting that location.

symbtoms

Please don’t travel if your showing any of the known symtoms of Covid 19 (NHS Website). Just get in touch with us and we’ll re-arrange your game for no charge.

rebook

If the team member due to run your game cannot work due to showing symptoms, we may need to cancel your game at short notice. If we do this, we’ll offer you a free move to another date or a refund. We’ll always do our best to avoid this.

tempcheck

All guests and team members at Clue HQ will have a non-contact temperature check prior to entering the property. Those with higher temperature will be given 10 minutes to rest and go through another check. If their temperature is still high, they and their party will be unable to play. We will move your game to another date free of charge.

stagger

We’ve staggerd our timeslots, so please arrive exactly at your start time. This will mean avoiding other groups. You may need to wait outside until reception is clear. Short waits outside should be expected.

sanitiser

You’ll be asked to sanitise or wash your hands before and after your game. Our toilets will remain open to guests, and will recieve more intense cleaning between each time slot.

cleaner

All cleaning has been increased. In particular hourly cleaning of touch points such as door handles etc. Inside the game will be cleaned thoroughly between groups with 70% alcohol wipes or antiviral disinfectant. Our new game times have allowed for additional time for team members to carry out additional cleaning measures.

distancing

Our team will stay at least 2m away where possible, and procedures have been put in place to allow for 1m+ where necessary. Briefings will be at a safe distance, but we’ve also introduced a new rules briefing video to minimise time with games hosts. At the end of the game, you may be asked to wait in the room until the reception area is free.

smoke

All smoke effects in our games have been temporarily turned off.

Please get in touch with us either at our head office or the individual location if you have any questions. We look forward to you escaping to us soon!