Privacy Policy

Privacy Policy

Effective Date: 09/02/2025

1. Introduction

Welcome to Clue HQ Ltd (“we,” “us,” “our”). We operate https://cluehq.co.uk and its subdomains (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK Data Protection Act (DPA).

By using our Website, you consent to the practices described in this policy.

2. Data We Collect

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (processed through third-party providers)
  • Business details (e.g., business address, VAT number)

We do not intentionally collect sensitive personal data beyond what is required for bookings.

3. How We Collect Data

We collect personal data through:

  • Forms submitted on our Website
  • Cookies and tracking technologies
  • Analytics tools
  • Third-party integrations (e.g., payment processors, marketing services)

We use tracking technologies such as Google Analytics and Facebook Pixel, which may vary by location.

4. Purpose of Data Collection

We collect and use your data for the following purposes:

  • Managing escape room bookings and affiliated activities
  • Providing customer support
  • Sending newsletters and marketing (with consent)
  • Conducting website analytics and improving our services
  • Complying with legal and regulatory obligations

We do not sell personal data to third parties.

5. Data Sharing with Third Parties

We only share data with third parties under the following circumstances:

  • When you opt in via cookie consent or marketing subscriptions
  • When required to provide a service (e.g., payment providers, email marketing services)
  • When legally required (e.g., fraud prevention, law enforcement requests)

6. User Consent & Data Control

  • Users provide consent via cookie banners and opt-in forms.
  • You can manage or delete cookies via our cookie settings.
  • You may request data removal by contacting us at webmaster@cluehq.co.uk. However, some data may be retained for legal compliance, fraud prevention, or contractual obligations.

7. Third-Party Services & International Transfers

We integrate third-party services such as:

  • Payment processors
  • Advertising networks
  • CRMs and email marketing platforms

Data may be transferred internationally, and we take measures to ensure compliance with applicable data protection laws.

8. Data Security & Retention

We protect your data through:

  • Regular security scans and vulnerability assessments
  • Staff training in data protection
  • Keeping server software up-to-date

We retain data only as long as necessary or until the user requests deletion, except where legally required.

9. Legal Compliance

We comply with the UK Data Protection Act and honour user rights under it, including:

  • The right to access your data
  • The right to request data deletion (where possible)
  • The right to opt out of marketing communications

10. Children’s Privacy

We do not collect data from individuals under 16. Our Website is intended for users aged 16 and over.

11. Contact Us

For privacy-related inquiries, please contact us at:

Email: webmaster@cluehq.co.uk

We may update this policy periodically. Please review it for any changes.