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CLUE HQ IS ALL ABOUT THE QUESTIONS

The Basics

What is Clue HQ?

Clue HQ hosts various themed rooms full of clues, riddles, locks and puzzles. Each game challenges groups of up to seven guests to use team work and initiative to escape within sixty minutes. It’s a real life escape room.

What games are available?

We have a selection of games available. For more information about what each game entails, visit our escape games page.

Who's it suitable for?

Friends, family, corporate team building events, birthdays, nights out, stag dos, hen dos – anyone who would like to experience something different! Those over 7 years old are welcome, though we feel under 10s may find it too difficult. For under 16 years old, a waiver form must be signed by an adult to allow them to be inside on their own.

What are your opening times?

We open 7 days a week. Our first game starts at 10:15 a.m. and our last game starts at 8:45 p.m., we recommend looking at our book online page. This will give you a live calendar of what is available.

How much is it?

To find out our latest prices, please head here.

How many people can go in at once?

We recommend 4 people, but we can have groups of 2 to 7. More people doesn’t necessarily mean a faster escape!

Will it just be my group or will we be with others?

Your game only takes place with your team – you won’t have players you don’t know in your game. We do start multiple games at the same time, therefore other groups may be waiting in the reception areas waiting to start their own game.

Are the games physical?

At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous. In some games, you need to be able to walk up and down steps or crawl. Click on ‘health’ on the escape games page for further information.

I'm pregnant, can I join in?

Yes, in most games! There’s nothing too physical and, at your request, we can put a chair in the room if you’d like to sit down at any point. Also, you’ll be able to leave via the entrance door at any time. Please ensure you check the ‘health’ section on the escape games page which will have more information regarding the physical ability required for each game.

Locked in a room - is it claustrophobic?

It’s not common for guests to leave due to claustrophobia as the games themselves do have a bit of space to them. You can, however, exit the room (via the entrance door) at any point if you need to. If you are worried please ensure you let our Games Host know before you enter and we’ll ensure you’re comfortable during your visit.

Do you serve alcohol?

No. Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded. This is in the judgement of the Clue HQ team and we have the right to refuse admittance.

BOOKING & GAME EXPERIENCE

How do I book?

All bookings are made online, in advance. It’s a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy. This includes when using gift vouchers from our own or 3rd party sites.

How long should I expect the experience to last?

You’ll receive a short briefing when you first arrive which should last around 5 to 10 minutes. The actual game lasts around 60 minutes (depending on how quickly and if you escape). Then the debrief should last around 10 minutes where we’ll take a free group photo.

What time should I arrive on the day?

Our Games Hosts may be occupied with a game session should you arrive too early. Try to aim to arrive 5 minutes before your start time.

What if I'm running late?

Try to give us a call (see here for our contact information), or e-mail as soon as possible to let us know. Even if you’re running late we sometimes allow you to play with a reduced time limit. It is likely your game time will be reduced if you arrive late. Due to bookings after your time slot (and the reset time required) if you are more than 15 minutes late your game will be cancelled and you will not be refunded or rescheduled.

GETTING HERE & PARKING

Where is Clue HQ Kingston located?

Clue HQ Kingston, 1st floor 402 Hook Rise North, Above Bath Store, Surbiton, Kingston Upon Thames, KT6 5AT. (Location Map)

Is there somewhere to park the car?

There is free parking at the front of the building which you are more than welcome to use during your visit.

LET’S GET THIS CHALLENGE BOOKED!

“What a brilliant night, 24 family members from 13 to 77 all had a fantastic time. The hosts were great, ours was Ashley who was ace, she was really passionate and excited for us which added to the experience. Clue HQ have 24 new fans all ready to rebook and try other rooms. I would 100% recommend this to anyone.”

Rachel S – TripAdvisor

“We’ve successfully escaped 3 games now and throughly looking forward to doing another one. So much fun and a great way to spend an hour!”

Amy Birkett – Facebook

“Been to Clue HQ several times over last couple of years. Staff are great and rooms are really challenging. Works well with different ages and genders too, so a great option and great team building.”

Wing Chan – Google Reviews