YOUR DATA
STRAIGHT ANSWERS.
What we keep, for how long, and how to ask us to delete it.
| What | How long | Why |
|---|---|---|
| Contact, corporate, Christmas and accessibility enquiries | Kept for 24 months after they are marked as handled, then deleted automatically. | To answer your enquiry and keep a record of what we agreed. |
| Marketing list sign-ups (offers, launch news) | Kept until you unsubscribe, then removed from our list and our email provider. | To send you the emails you asked for. Every email has an unsubscribe link. |
| Booking records from our booking provider | A summary (room, date, team size, amount) is kept for 24 months for reporting. Your name and contact details stay with the booking provider under their policy. | To run the venue and understand what sells. |
| Website analytics events | Anonymous - a hashed session id that changes daily, never your name or email. Kept for 13 months. | To see which pages and rooms are popular and improve the site. |
| Advertising cookies | Only set if you accept marketing cookies. Controlled by the platform (Meta, TikTok, Google, LinkedIn) under their policies. | To measure adverts and show relevant ones. |
| Admin accounts and audit log | Kept while the account exists, plus 12 months for the audit trail. | To secure the website editor. |
YOUR RIGHTS.
You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] with the email address you used and we will reply within 30 days. To stop marketing emails, use the unsubscribe link in any email or ask us the same way.
Cookie choices can be changed at any time using “Cookie settings” in the footer. Our privacy notice has the full detail on who we share data with.