
FREQUENTLY ASKED
QUESTION EVERYTHING.
Everything you might want to know before you play at Clue HQ Somerton.
BOOKING
Is it just our group?
Yes. Every booking is a private game, just for your team. You will never be paired with strangers.
How do I book?
Book online through our live calendar: choose your room, date, time, and team size, then pay securely. Online bookings need 3 hours’ notice. Call us for anything sooner.
How much does it cost?
Prices are per person and get cheaper the bigger your team, from £26 each. See the prices page for the full table.
Can I book on the day?
Sometimes, yes. The online calendar shows live availability. For same-day games call us on 01458 272491 and we will do our best to fit you in.
Can I change or cancel my booking?
Contact us as early as you can and we will help where we can. Our booking terms explain the notice periods for changes and refunds.
Do you sell gift vouchers?
Yes. Vouchers can be used for any room at Clue HQ Somerton and make a great birthday, Christmas or thank you gift. See the gift vouchers page.
ARRIVING
When should we arrive?
Please arrive 10-15 minutes before your game starts so we can brief you and get you straight into the room on time. Late arrivals may lose game time as this may impact our next guests game.
Where are you?
Unit 5 Canvin Court, Somerton Business Park, Bancombe Road, Somerton, TA11 6SB. Just inside Somerton Business Park on Bancombe Road, first left after the estate map board, opposite Avalon Sciences.
Is there parking?
We have a large forecourt with plenty of free parking right outside the door.
What if we are running late?
Call us on 01458 272491 as soon as you know. We will do what we can, though a late start can mean less time on the clock if another team is booked in after you.
Are there places to stay nearby?
There is a large Airbnb about five minutes away, which suits groups making a weekend of it. We are also an easy stop off the A303.
WHO CAN PLAY
Do we need any experience?
No previous experience needed. Your game host explains everything before you start and is on hand with clues throughout the game if needed.
Can children play?
We recommend that our rooms are suitable for children 10+. Under 10's may find some of the puzzles challenging or out of reach. Children aged 16 and under must have a participating adult aged 18+ in the room at all times.
How many people can play?
Our rooms take teams of 2-7 players. Larger groups can split across rooms and play at the same time, then compare times afterwards. Ask us about availability.
What games are available?
We run 3 games here: Captain Riddle’s Forgotten Fortune, Cell Block C and Detonation. Each room page has the story, the team size and the access details.
Are we really locked in?
No. You can leave the room at any time. The challenge is to complete the game within 60 minutes, not to get out of a locked door.
Are the games physical?
No strength or physical exertion is needed in our rooms. There is seating available in each room if required.
ACCESSIBILITY
What about access requirements?
We aim to make our rooms as accessible as possible. Check the access details for your chosen game, or contact us before booking and we will talk you through what to expect. We are also happy to welcome you for a pre-game visit to ascertain whether the access will suit your needs.
I am pregnant or have a heart condition, can I play?
Tell us when you book. Some games use smoke and flashing lights that we can usually turn off on request, and we will talk you through anything that might not suit. Call us on 01458 272491 if you would rather ask first.
GROUPS & EVENTS
Do you do team building and corporate events?
Yes. Escape rooms are a brilliant team activity, and we host companies and groups of all sizes by splitting them across rooms. Tell us your numbers and dates on the Team Away Days page and we will plan it with you.
Can we book for a Christmas party?
Absolutely. December fills up fast, so book early. Use the Christmas page to tell us your group size and preferred dates.
Do you host birthday parties, hen and stag dos?
Yes. An escape room is a great start to a celebration. Book two or more rooms to play at the same time and compare times afterwards. Please plan this early into your day as we will refuse entry to anyone who we consider to be intoxicated.
Can we take drinks into the room?
Yes, you can bring drinks bought on site into the room with you.
DURING THE GAME
How long does it take?
Each game lasts 60 minutes, plus around 15 minutes for your briefing and photos afterwards. Allow about an hour and a half in total.
What if we get stuck?
Your game host is watching and listening throughout your game and will give you a clue when you need one. Ask for as many as you like, the aim is to have fun.
Can we take photos?
Yes, please do. We just ask that clips are kept short and do not give away any answers, so the next team still gets the surprise. Tag us on our socials and spread the word about Clue HQ. We will always offer to take a team photo afterwards too.
Still wondering about something? Ask us
