1. TERMS OF PARTICIPATION
1.1. All persons participating at Clue HQ are admitted subject to the following game rules.
1.2. Whilst participating, all guests must comply with instructions given to them by the games hosts.
1.3. Any persons not complying with these rules may be removed from the game, without refund.
1.4. Tickets are priced per single. There are no adult or child tickets available.
1.5. Those aged 10 and over may participate in sessions operated by Clue HQ. Those aged 10 to 15 must be participating with an adult over the age of 18. ID may be required. Under 10s can enter the game and the full price will be charged, however the games are not designed for this age group.
1.6. Clue HQ may, without prior notice and without refund or compensation, change the operating hours of sessions due to technical reasons, or any other reason, at short notice.
1.7. Although no physical strength should be needed throughout the games, it is the guest’s responsibility to ensure they are fit to play and have suitable mobility.
1.8. Clue HQ reserves the right to refuse participation of guests, without a refund, who behave in a manner which in the opinion of the games host is likely to affect the enjoyment of other visitors; or guests who use threatening, abusive or insulting words or behaviour to other guests or members of staff; or guests who do not follow written or verbal instructions or behave in a manner that may risk the health and safety of themselves, other visitors or members of staff. Where a guest is part of a group, Clue HQ reserves the right to remove the whole group from the session in addition to the individual involved, without refund.
1.9. Any guests who appear to be under the influence of excessive alcohol or other substances, and/or who the staff at their discretion deem to be a risk to themselves, staff or props and furniture in the rooms, will be denied entry and the game may be cancelled without refund.
1.10. Disabled guests, or those assisting disabled guests, should make their visit known to Clue HQ prior to their game being played. This will assure Clue HQ can make every effort for anyone with a disability to enjoy their experience. No Clue HQ team members are trained to aid in assisting disabled guests by way of supporting or lifting.
1.11. Guests are responsible for taking all personal belongings with them into the escape room. We accept no liability for any theft, loss, or damage to items brought on site, whether inside or outside the room. Items that cannot be taken into the room due to size or other restrictions may be left on the premises at the owner’s own risk.
1.12. Clue HQ reserves the right to amend or alter the terms of participation at any time without reason or prior notice.
2. CONDITIONS OF ONLINE SALES
2.1. The ticket purchaser is agreeing to inform all in their party about the following terms and rules.
2.2. It is not the responsibility of Clue HQ to inform the rest of your party about the following terms and rules.
2.3. Your email address may be used for promotional emails from Clue HQ if you have signed up to our mailing list. You can be removed from this mailing list at any time by emailing the company at [email protected].
3. SUMMARY OF CONDITIONS OF SALE
3.1. Tickets are non transferable for any reason once booked.
3.2. Tickets are non refundable for any reason.
3.3. You have warned all the members of the group you are booking for that the activities contain an inherent risk and they take part in all activities at their own risk.
3.4. Clue HQ accepts no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending a Clue HQ event.
3.5. Your ticket remains property of Clue HQ and can be revoked with or without refund at any point, for any reason. It cannot be resold.
3.6. You agree not to participate should you not be fit to.
3.7. Once a booking is accepted it cannot be cancelled, refunded or transferred, due to the booking being a live booking.
3.8. A live booking means team members will be booked on to run your game at this specific time and therefore cannot be altered.
3.9. These terms and conditions are applicable for all tickets for Clue HQ, including those purchased in person or over the telephone.
3.10. Additional add-ons, for example flexibility cover, may be available to purchase which may affect these terms or offer the ability to cancel or adjust bookings without charge. Any further terms and conditions will be stated upon purchase.
4. GAME RULES
4.1. If any game rules are broken, this can forfeit the game for the whole team without refund.
4.2. All instructions from the games hosts must be listened to and obeyed at all times.
4.3. At no point should you attempt to take photographs or use your mobile phone.
4.4. CCTV images will be recorded throughout the game and remain property of Clue HQ.
4.5. At no point are you to use force to remove any of the items.
4.6. Games allow for 2 to 7 players per game, but have maximum limits which cannot be exceeded.
5. FULL TERMS AND CONDITIONS OF SALE
5.1. Please read these carefully. Making a purchase from this site indicates that you accept these terms.
5.2. Pre-bookings are accepted through the website, then payment is made.
5.3. All payments must be made in full before the event. Failure to pay will result in no team member attending your game.
5.4. Payments are typically made using TakePayments, our payment processor. No account is required and we do not store any sensitive payment information. TakePayments handles all payments and these are subject to their terms and privacy policy.
5.5. For larger bookings, payment may be required via business debit or credit cards or bank transfer only. This is for operational and security reasons. Clue HQ reserves the right to refuse payment by other methods for such bookings.
5.6. This ticket is issued subject to the rules and regulations of the venue, event organiser and promoter. Full details are available on request.
5.7. Mistakes cannot be rectified.
5.8. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation.
5.9. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event. Cancellation of events will be stated clearly on our websites. Where possible, an attempt to contact the ticket holder or guest will be made.
5.10. The management reserves the right to refuse admission should patrons breach any rules and regulations of the venue, event organiser or promoter. The management may on occasion have to conduct security searches to ensure the safety of the patrons.
5.11. We regret that tickets cannot be exchanged or refunded after purchase. The management cannot be held responsible for any tickets which are lost or stolen. Clue HQ reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.
5.12. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
5.13. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Clue HQ or one of their authorised sub-agents, it may be voided and the holder may be refused entry to, or ejected from, the venue.
5.14. The promoter, venue management and Clue HQ accept no responsibility for any personal property.
5.15. All of these terms and conditions are governed by English law.
5.16. The ticket holder must comply with all relevant laws, safety announcements and venue regulations whilst attending the event.
5.17. Breach of any of these conditions, or any unacceptable behaviour, shall enable the venue or event management to eject you from the venue.
5.18. Tickets may be restricted to a maximum number per person, as indicated on the ordering system. We reserve the right to cancel tickets purchased in excess of this number.
5.19. Clue HQ reserves the right to refuse admission to anyone. You may experience a physically demanding environment. You should not participate if you are pregnant, prone to seizures, or have heart or respiratory problems.
5.20. You will not be admitted if you appear in any way to be intoxicated, or are wearing any form of temporary cast or medical brace.
5.21. You must obey and listen to the Clue HQ games host at all times.
5.22. The ticket purchaser agrees, on behalf of their entire party, and understands that there is inherent risk involved with attending Clue HQ. The ticket holder voluntarily assumes all risks and dangers associated with participation in Clue HQ. In consideration and acceptance of entrance, the Clue HQ holder agrees to release the operator, its parent corporations, affiliates, officers, directors, employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending Clue HQ.
5.23. All participants accept liability for themselves whilst taking part in this activity.
6. GIFT CERTIFICATE ADDITIONAL TERMS
6.1. Gift certificates may be delivered by email.
6.2. Gift certificates are valid for 12 months unless advertised differently at the point of sale.
6.3. Gift certificates will specify validity.
6.4. Sites advertised can change without notice, and no refund can be given.
6.5. No refunds are given for gift certificates and they hold no cash value.
6.6. They are valid at the site of purchase and cannot be transferred.
6.7. Certificates must be booked directly through cluehq.co.uk.
6.8. Vouchers are sent out within 20 minutes of purchase automatically.
6.9. Maximum 6 people per session, unless different where advertised.
6.10. Gift vouchers must be presented on the day before the game can commence.
6.11. Gift vouchers must be used by the valid to date, not booked by that date.
7. DAILY DEAL SITE (OR EXTERNAL SITE) VOUCHER ADDITIONAL TERMS
7.1. Daily deal sites are sites such as Groupon, Wowcher and Living Social. This list is not exhaustive.
7.2. Daily deal site vouchers must be presented on the day before the game can commence.
7.3. Daily deal site vouchers must be used by the valid to date, not booked by that date.
7.4. Extra on the day players will be charged at full price unless previously agreed in writing with the Clue HQ team.
7.5. Other terms and conditions may apply to reduced offers.
8. DISCOUNT CODES, PROMOTIONAL OFFERS AND OTHER DISCOUNTS
8.1. Discount codes, promotional offers and similar incentives ("Offers") are only valid when issued directly by Clue HQ or through an official Clue HQ communication channel, such as our website, mailing list or verified social media accounts. Any Offer codes or promotions found on third-party or unofficial websites will not be accepted unless explicitly authorised in writing by Clue HQ.
8.2. All Offers are subject to availability and may be withdrawn, amended or discontinued at any time without prior notice. Clue HQ reserves the right to refuse the use of any Offer if, in its reasonable opinion, the Offer has expired, been withdrawn, or is no longer valid.
8.3. Unless otherwise stated, Offers are valid only for new bookings made during the promotional period and cannot be applied retrospectively to existing bookings.
8.4. Offers are not transferable, have no cash value, and cannot be exchanged for cash, gift vouchers or credit.
8.5. Offers cannot be used in conjunction with any other voucher, discount or promotion unless specifically stated otherwise.
8.6. Some Offers may carry additional terms and conditions which will be stated at the time of issue. Where there is any conflict between these terms and the specific terms of an Offer, the specific terms shall take precedence.
8.7. Clue HQ reserves the right to cancel or refuse any booking made using an Offer that it reasonably believes to be unauthorised, misused, duplicated or obtained through unofficial sources.
8.8. Clue HQ cannot guarantee the continued availability of any Offer, including those previously issued via email, text or other automated marketing systems. Receipt of an Offer does not guarantee its validity or availability at the time of booking.
8.9. In the event of a dispute regarding an Offer, Clue HQ’s decision shall be final.