WHO WE ARE
Clue HQ Birmingham operates this website and the escape rooms at Arches 20 & 21, Lionel Street, Birmingham, B3 1AG. Questions about this notice can be sent to the venue using our contact form.
WHAT WE COLLECT AND WHY
When you send an enquiry, join a marketing list or apply for a job we collect what you type into the form — usually your name, email address, phone number and message — so we can reply, send the emails you asked for, or consider your application.
Bookings are taken by our booking provider. Its privacy notice explains how it handles the payment and contact details you enter in the booking calendar. The venue also uses booking information to provide your visit and handle booking questions.
COOKIES
Necessary cookies keep the site working — remembering your cookie choices, your sign-in if you are a Clue HQ editor, and which version of a page you were shown.
Analytics cookies help us see which pages and rooms are popular. Marketing cookies let advertising platforms (Meta, TikTok, Google, LinkedIn) measure adverts and show relevant ones. Both are only set if you accept them, and you can change your mind any time using Cookie settings in the footer.
WHO WE SHARE IT WITH
Our email provider sends enquiry notifications and marketing emails on our behalf. Advertising platforms receive data only if you accept marketing cookies. We never sell your information.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as it is needed for the purpose we collected it for, including any legal record-keeping requirements or unresolved complaint.
Website enquiries are scheduled for deletion 24 months after they are marked as handled. Booking summaries used for reporting are kept for 24 months. Booking and payment records held by the venue or its providers may need to be kept longer for tax, accounting or legal claims.
Marketing details are used until you unsubscribe or withdraw consent; a limited suppression record may be kept to make sure we respect your choice. Website analytics records are kept for 13 months.
Recruitment records are kept for the recruitment process and any applicable follow-up or record-keeping period. The relevant application notice gives further details. For information about records held by this venue, including correspondence, recruitment or camera recordings, use our contact form.
YOUR RIGHTS
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on the circumstances, you can also ask us to restrict its use, object to processing or request a portable copy. Some rights have legal exceptions. Use our contact form to contact Clue HQ Birmingham about your information. We normally respond within one calendar month; if a lawful extension or identity check is needed, we will explain.
You can unsubscribe from marketing using the link in an email, and change cookie consent using Cookie settings in the footer. Withdrawing consent does not affect earlier lawful use. You can complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how your information is handled.
Cookie settings are always available from the link in the footer.